Accessibility statement for Bath and North East Somerset, Swindon and Wiltshire CCG
This accessibility statement applies to the Bath and North East Somerset, Swindon and Wiltshire CCG website. For information about the Accessible Information Standard, skip to the bottom of this page.
This website is run by Midlands and Lancashire Commissioning Support Unit (MLCSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, for example:
- The text will not reflow in a single column when you change the size of the browser window
- Some of our images do not have alternative text
- You cannot skip to the main content when using a screen reader
Feedback and contact information
Please provide the exact URL(or URLs) you need to access when you contact us.
Reporting accessibility problems with this website
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, and if you contact us before you visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us by clicking this link.
Technical information about this website’s accessibility
Bath and North East Somerset, Swindon and Wiltshire CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
Some of our PDFs and Word documents are essential to providing our services. For example, we have some PDFs and Word documents explaining what criteria people need to meet to access certain services. By March 2020, we plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 01.05.2020. It was last reviewed on 22.09.2020.
This website was tested on 01.05.2020. The test was carried out by MLCSU.
We have tested the homepage, content pages and custom pages (searches, custom functionality) by doing the below:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Accessible Information Standard
All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law.
This includes CCGs, hospitals and GP practices, as well as organisations that pay for and make decisions about NHS and adult social care such as Local Authorities.
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standard tells organisations like us how to make information accessible - this includes making sure that people get information in different formats if they need it, such as large print, braille, easy read or via email. The standard also tells us how to support people’s communication needs e.g. by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
If you, or the person you care for, require support to take part in any of our engagement activities, please get in touch using the contact details above.
Learn more about our commitment to equality, diversity and inclusion.