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  • NHS 111

NHS 111

NHS 111 is there for you when you have a healthcare need that is not life threatening. It is available 24 hours a day, 365 days a year. 

Use NHS 111 online if you can. After answering questions about your main symptom, you can find out when and where to get help. If you need it, a clinician will contact you.

If you cannot use the online service, dial 111 free from any landline or mobile phone. Trained call advisors will ask you a series of questions to assess your symptoms and then direct you to the local healthcare service that’s right for you. If the NHS 111 team think you need an ambulance, they will send one immediately.


When should you use the service?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help
  • You don’t have a GP to call
  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
  • You require health advice or reassurance about what to do next

 


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      • Prescription Ordering Direct (POD)
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        • Changes to Maternity Services during COVID-19 pandemic
      • Mental health services - In crisis? call 0800 953 1919
        • Mental health and coronavirus
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      • Urgent eye care
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      • Oximetry @home
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      • What we do and don't fund: Locality-specific policies
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        • Becky Greatorex, Deputy Manager at Temple House Surgery
        • Tina Symons, Clinical Nursing Lead at Bradford on Avon Health Centre
        • Dr Kate Fallon, GP and Senior Partner at Somerton House Surgery
        • Dr Alison Humphrey, GP, Hope House Surgery, Radstock
        • Dr Caroline Rance, GP at St Augustine’s Medical Practice, Keynsham
        • Donna Pais
        • Jo Cullen
        • Dr Gita Sunthankar
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    • Integrated Care Centres
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      • Trowbridge ICC
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    • Home
    • About us
      • Our vision and values
      • Our localities
        • Bath and North East Somerset
        • Swindon
        • Wiltshire
      • Governance
        • Our Governing Body
        • Our Executive Leadership Team
        • Key documents
        • Corporate registers
        • Meetings
      • How we spend your money
        • Expenditure over £25,000
        • Financial sanctions
        • Procurement register
      • Our partners
      • Equality, diversity and inclusion
      • How we use your information
    • Get Involved
      • Our involvement structures
      • How to get involved
        • BSW CCG's Our Health, Our Future Panel
        • Join one of our patient and public engagement groups
        • Join a Patient Participation Group at your local GP surgery
        • Subscribe to our regular stakeholder newsletter
        • Find us on social media
      • Consultations and engagement
        • Current consultations
          • Transforming maternity services together
          • Transforming our mental health services
        • Past consultations
          • Our Health, Our Future
      • You said, we did
      • 2020/21 Patient and Public Engagement Annual Report
      • Newsletter information
        • BSW Together - Issue 3 February 2021
        • BSW Together - Issue 4 April 2021
      • AGM
    • Your health
      • Which NHS service should I use?
        • Self care
        • NHS 111
        • Pharmacies
        • GP practices
          • Primary Care Networks
        • Minor Injury Unit (MIU)
        • Walk-in and urgent treatment centres
        • A&E
        • Referral service
        • Prescription Ordering Direct (POD)
        • Maternity services
          • Changes to Maternity Services during COVID-19 pandemic
        • Mental health services - In crisis? call 0800 953 1919
          • Mental health and coronavirus
        • Patient transport
        • Urgent eye care
        • Children's health
        • Oximetry @home
        • Lung Health Checks
      • Find a local service
      • What we do and don't fund
        • What we do and don't fund: Locality-specific policies
      • Continuing Healthcare
      • Your Care Record
        • My Care Hub Privacy Policy
      • Recommended Summary Plan for Emergency Care and Treatment
      • Keeping yourself and your family well this winter
      • Discharge Grant Scheme
    • News and events
      • News
      • LIVE: Covid-19
        • Pharmacy Opening Hours
        • Bereavement support
        • How local health and care partners have responded to COVID-19
        • Advice for shielded patients
        • Covid-19 vaccination
        • Covid-19 case numbers
        • Q&As for health and social care staff
        • Vaccination image gallery
        • LIVE: FAQs about Bath Racecourse
        • LIVE: FAQs about Salisbury City Hall
        • Information for communities
        • Long Covid
      • Campaigns
        • Year of the Nurse and Midwife
        • COVID 19
        • Don't wait and worry - we're here for you
        • Help Us Help You
        • Flu vaccination
        • Mental Health At Home
        • International Women's Day
          • Becky Greatorex, Deputy Manager at Temple House Surgery
          • Tina Symons, Clinical Nursing Lead at Bradford on Avon Health Centre
          • Dr Kate Fallon, GP and Senior Partner at Somerton House Surgery
          • Dr Alison Humphrey, GP, Hope House Surgery, Radstock
          • Dr Caroline Rance, GP at St Augustine’s Medical Practice, Keynsham
          • Donna Pais
          • Jo Cullen
          • Dr Gita Sunthankar
      • Calendar meetings and events
      • Integrated Care Centres
        • Devizes Health Centre
        • Trowbridge ICC
      • Newsletters
    • Documents and reports
    • For clinicians
      • Medicines
      • Primary care documents
      • Meetings
      • Safeguarding
      • Admission and Discharge Framework
    • Contact us
      • Freedom of information
      • Media enquiries
      • Compliments and complaints
      • Find us on social media
      • Finance
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