Patient Transport

Healthcare Travel Costs Scheme

Did you know that you might be able to claim help with your travel costs through the Healthcare Travel Costs Scheme?

The Healthcare Travel Costs Scheme (HTCS) is a Department of Health scheme which allows patients on a low income or specific benefits to claim their travel costs to hospital. You can make a claim at the hospital or up to three months after your appointment has taken place. The NHS organisation handling your claim will normally calculate any refund on the basis of what would have been the cheapest suitable mode of transport for your circumstances. This service is not related in any way to the NEPTS service.

 

Non-Emergency Patient Transport Service (NEPTS)

The non-emergency patient transport service for those living in Bath and North East Somerset, Swindon and Wiltshire (BSW) is provided by E-zec Medical Transport Services.

Patients who wish to be considered for the service are required to be assessed by the Patient Transport Advice Centre against the national eligibility criteria.

Non-emergency patient transport is available if:

  • Your medical condition means that you cannot use other forms of transport without it being detrimental to your health
  • Your mobility means that you would be unable to access any other healthcare by other means
  • You need the skills or support of patient transport staff before/on/after the journey.

Non-emergency patient transport is available if:

  • Your medical condition means that you cannot use other forms of transport without it being detrimental to your health
  • Your mobility means that you would be unable to access any other healthcare by other means
  • You need the skills or support of patient transport staff before/on/after the journey.

More information is available on the BGSW non-emergency patient transport service website and in our NEPTS patient leaflet.