Prescription Ordering Direct (POD)

If you are registered with one of the Swindon or Wiltshire based practices listed below and cannot use GP online services, please do not call the practice to order your repeat prescriptions.

You can order repeat prescriptions by calling our NHS Swindon and Wiltshire POD on:
  • Swindon - 01793 683755
  • Wiltshire - 0300 123 6242    

If you are unable to get through to POD, please email our temporary emergency email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that there are 20 call handlers manning the POD phone lines, so even if there is a queue when you call, it moves very quickly and your call will be answered as quickly as possible.  

When using the email service, please note that the team are unable to send individual confirmation responses. As long as you have included all of the essential information listed below, your prescription will be available to pick up from your usual pharmacy 7 days later.

If you live in Bath and North East Somerset or are registered at a surgery not listed below, you should order your medication online, or in the usual way. 

Please note that when calling or emailing POD, the essential information required is:

  • GP practice
  • Name
  • Date of birth
  • Medicines required
  • Your usual pharmacy

If your prescription request is urgent, please telephone the POD to ensure it is dealt with the same day.

Your prescription will be sent to the pharmacy for collection after one week, however they are also very busy so please note it may take slightly longer. 


Who can use POD? ↓

If you live in Bath and North East Somerset or are registered at a surgery not listed below, you should order your medication online, or in the usual way. 


Swindon practices:

  • Abbey Meads
  • Ashington House
  • Carfax Medical Centre
  • Eldene Surgery 
  • Eldene Health   Centre ( Victoria Cross )
  • Great Western Surgery
  • Hawthorn Medical Centre
  • Hermitage Surgery  
  • Kingswood Surgery
  • Lawn Medical Centre
  • Merchiston Surgery
  • Moredon Surgery
  • North Swindon Practice
  • Old Town Surgery
  • Park Lane Practice
  • Phoenix Surgery
  • Priory Road Medical Centre
  • Sparcells Surgery
  • Taw Hill Surgery
  • Victoria Cross Surgery
  • Westrop Surgery

Wiltshire practices:

  • Lovemead Group Practice, Trowbridge
  • Giffords Surgery, Melksham
  • White Horse Health Centre, Westbury
  • Avenue Surgery, Warminster
  • Tinkers Lane Surgery, Royal Wootton Bassett
  • New Court Surgery, Royal Wootton Bassett
  • Trowbridge Health Centre

How does POD work? ↓

Your order will be reviewed by a GP and, once it has been approved, will be ready for collection after one week from a nominated pharmacy.

All calls made to POD will be answered by a trained advisor, prescribing clerk or a member of the CCG's Medicines Optimisation team.

Any information shared over the telephone will be kept confidential.

When is POD open? ↓

Calls to POD can be made between 9am and 5pm every weekday, excluding bank holidays.

The service is not open at weekend

Do I have to register with the service? ↓

There is no need to register with this service, simply call us when you are down to the last 7 days of your medication.

How long will it take to order my medication? ↓

The call will take only a few minutes. In order to ensure your medication is ready for you to collect, please allow 7 days until you collect your medication. Once you have ordered your prescription, it will be sent to your GP practice for signing, then electronically (in most cases) sent to your chosen pharmacy or appliance contractor to dispense.

What should I do if POD is closed? ↓

Patients needing urgent medication outside of normal POD opening times should do one the following:

  • arrange a prescription through their GP surgery
  • speak to a pharmacist about getting an emergency prescription
  • Contact the GP Out-of-Hours Service by calling 111

Why use POD? ↓

As well as making it more convenient to request medication, the POD service will also ensure that people are prescribed the correct and appropriate amount of medicine.

This helps to reduce prescription waste across Swindon and parts of Wiltshire, something which costs the NHS in the UK an estimated £300million every year.

Patients whose prescription is normally delivered direct to their home by their local pharmacy will still be able to use POD to order new or existing medication.

Why can't I use POD if I live in B&NES or some parts of Wiltshire? ↓

Our GP practices in Bath and North East Somerset (B&NES) and much of Wiltshire manage repeat prescriptions themselves, so please contact your practice directly to arrange this. You don't need to visit in person- you can do this via GP online or by calling them.